Get Contents Trained
What are Contents?
Definition: Contents, also known as personal property, refers to any items located inside or outside of a home that are not permanently affixed or nailed down.
What does a Contents Adjuster do?
In insurance policies, Contents coverage is distinct from Dwelling coverage and is primarily handled by a Contents Adjuster. The role of a Contents Adjuster involves inspecting, evaluating, documenting, estimating, and settling all damaged contents items associated with a loss.
Do you have what it takes to be a Contents Adjuster?
Contents loss adjusting demands skills such as time management, organization, patience, and exceptional customer service. If you possess these traits and have a keen eye for detail, a career as a Contents Adjuster may be worth considering.
Learn from the best
Our instructors have over 35 years of combined experience as Contents Adjusters and are subject matter experts in their field. With extensive knowledge gained from various roles, including file examiner, team lead, and field manager, there is no better way to learn about Contents loss adjusting than from our seasoned professionals.
Course Description
In this comprehensive course, you will gain valuable knowledge and skills related to handling personal property (contents) claims as an insurance adjuster. The course covers the following key areas:
- File Set-Up: Understand the importance of thoroughly reviewing policy and claim information before making initial contact. Learn how to organize and prepare your files effectively to ensure a smooth claims process.
- Initial Contact: Master the art of conducting initial contact for contents loss. Discover effective communication techniques to establish rapport with claimants and gather essential information.
- Policy Interpretation: Develop a solid understanding of policy language and clauses related to contents coverage. Learn how to interpret policy terms accurately and apply them appropriately when assessing claims.
- Contents Inspections: Acquire the necessary skills to conduct thorough and accurate contents inspections, both over the phone and in the field. Learn how to document damage, assess the value of items, and gather evidence to support your findings.
- File Management: Learn essential tools and methods to manage your claim files efficiently. Discover strategies for organizing and updating files, ensuring compliance with regulations, and maintaining accurate records throughout the claims process.
- XactContents: Explore the utilization of XactContents, a powerful software tool for pricing verification of damaged items and completing comparable estimates. Gain hands-on experience in using this tool to streamline your claims handling and enhance accuracy in estimating.
- Contents Loss Settlement: Learn how to effectively communicate the damages found and estimated costs to the insured. Understand the importance of clear and transparent communication while discussing settlement options and outlining the next steps in the claims process.
By completing this certification course, you will be equipped with the necessary expertise to handle personal property (contents) claims with confidence and professionalism, ensuring fair and accurate settlements for the insured.
Flood damage to personal property after Hurricane Harvey.