Personal Property (Contents) Certification

Get Contents Trained


What are Contents?

Definition: Personal Property (Contents) is anything inside or outside the home that is not nailed down, for the most part.

What does a Contents Adjuster do?

On a policy, Contents coverage is separate from Dwelling coverage and is handled, mostly, by a Contents Adjuster.  A Contents Adjuster's responsibility is to inspect, evaluate, document, estimate and settle all damaged contents items related to a loss. 

Do you have what it takes to be a Contents Adjuster?

Contents loss adjusting requires time management, organization, patience and exceptional customer service. If you possess these traits and are detailed oriented; you may want to take a serious look at being a Contents Adjuster.

Learn from the best

Our instructors have over 20 years of experience as Contents Adjusters and are experts in their field. With contents claim experiences across multiple roles, including file examiner, team lead and field manager, there is no better way to learn about Contents loss adjusting.

Product Description

In this course, you will learn:

File Set-Up: This includes, reviewing the policy and claim information prior to the initial contact. 

Initial Contact: Learn how to conduct an initial contact for a contents loss. 

Policy: Understand interpretation of the policy to address contents coverage. 

Contents Inspections: Acquire the skill set to properly conduct phone and field inspections. 

File Management: Equip yourself with tools and methods to keep your files up-to-date and in compliance.

XactContents: Properly price verify your damaged items and complete a comparable estimate. 

Contents Loss Settlement: Explain the damages found, estimated and next steps to the Insured.


Texas Department of Insurance - 12 CE's